MPF: Supporting RAFM mission by putting customer first

U.S Air Force Airman 1st Class Samantha Roppo, 100th Force Support Squadron force management journeyman, assists a customer with questions, at RAF Mildenhall, England, April 17, 2018. Force management handles any updates to records, such as promotions, demotions or any change in duty status. (U.S. Air Force photo by Senior Airman Christine Groening)

U.S Air Force Airman 1st Class Samantha Roppo, 100th Force Support Squadron force management journeyman, assists a customer with questions, at RAF Mildenhall, England, April 17, 2018. Force management handles any updates to records, such as promotions, demotions or any change in duty status. (U.S. Air Force photo by Senior Airman Christine Groening)

U.S. Air Force Staff Sgt. Zachary Boomer, 100th Force Support Squadron outbound assignments technician, takes a phone call, at RAF Mildenhall, England, April 17, 2018. Airmen in the military personnel flight are responsible for ensuring Airmen across base have their records squared away and are deployment ready. (U.S. Air Force photo by Senior Airman Christine Groening)

U.S. Air Force Staff Sgt. Zachary Boomer, 100th Force Support Squadron outbound assignments technician, takes a phone call, at RAF Mildenhall, England, April 17, 2018. Airmen in the military personnel flight are responsible for ensuring Airmen across base have their records squared away and are deployment ready. (U.S. Air Force photo by Senior Airman Christine Groening)

U.S. Airmen from the 100th Force Support Squadron receive training from Jennifer Munns, 100th FSS Force Management military personnel clerk, at RAF Mildenhall, England, April 17, 2018. Military personnel flight Airmen are the heart of the mission, ensuring Airmen and their families are cared for when they arrive and leave the base. (U.S. Air Force photo by Senior Airman Christine Groening)

U.S. Airmen from the 100th Force Support Squadron receive training from Jennifer Munns, 100th FSS Force Management military personnel clerk, at RAF Mildenhall, England, April 17, 2018. Military personnel flight Airmen are the heart of the mission, ensuring Airmen and their families are cared for when they arrive and leave the base. (U.S. Air Force photo by Senior Airman Christine Groening)

U.S Air Force Senior Airman Dimas Bernacchia 100th Comptroller Squadron military pay technician, updates an Airma’s pay records at RAF Mildenhall, England, April 17, 2018. The 100th CPTS and 100th Force Support Squadron are testing an Air Force Specialty Code merger, to test having a CPTS Airman in place at the MPF. (U.S. Air Force photo by Senior Airman Christine Groening)

U.S Air Force Senior Airman Dimas Bernacchia 100th Comptroller Squadron military pay technician, updates an Airma’s pay records at RAF Mildenhall, England, April 17, 2018. The 100th CPTS and 100th Force Support Squadron are testing an Air Force Specialty Code merger, to test having a CPTS Airman in place at the MPF. (U.S. Air Force photo by Senior Airman Christine Groening)

U.S. Air Force Senior Master Sgt. Nicole Hicks, 100th Force Support Squadron Military Personnel Flight superintendent, mentors U.S. Air Force Airman 1st Class Jasmine Zent, 100th Force Support Squadron Force Management apprentice, at RAF Mildenhall, England, April 17, 2018. When Airmen or civilians have a change in life circumstances, such as getting married, divorced or having a baby, the MPF staff are on hand to make critical updates that can affect pay. (U.S. Air Force photo by Senior Airman Christine Groening)

U.S. Air Force Senior Master Sgt. Nicole Hicks, 100th Force Support Squadron Military Personnel Flight superintendent, mentors U.S. Air Force Airman 1st Class Jasmine Zent, 100th Force Support Squadron Force Management apprentice, at RAF Mildenhall, England, April 17, 2018. When Airmen or civilians have a change in life circumstances, such as getting married, divorced or having a baby, the MPF staff are on hand to make critical updates that can affect pay. (U.S. Air Force photo by Senior Airman Christine Groening)

Elizabeth Chapman, 100th Force Support Squadron passport and visa agent, assists U.S. Air Force Lt. Col. Michael Burnat, 100th Air Refueling Wing Staff Judge Advocate, with his passport, at RAF Mildenhall, England, April 17, 2018. The military personnel flight ensures Airmen and their families are cared for when it comes time to inprocessing and outprocessing from base. (U.S. Air Force photo by Senior Airman Christine Groening)

Elizabeth Chapman, 100th Force Support Squadron passport and visa agent, assists U.S. Air Force Lt. Col. Michael Burnat, 100th Air Refueling Wing Staff Judge Advocate, with his passport, at RAF Mildenhall, England, April 17, 2018. The military personnel flight ensures Airmen and their families are cared for when it comes time to inprocessing and outprocessing from base. (U.S. Air Force photo by Senior Airman Christine Groening)

RAF MILDENHALL, England -- Promotions, passports, ribbons -- these are a few things the 100th Force Support Squadron Military Personnel Flight helps Team Mildenhall Airmen with every day. While the main mission of RAF Mildenhall is air refueling, the MPF plays a major role in taking care of its personnel.

The MPF is a key player in those support functions, dealing daily with a wide variety of customers. The MPF staff regularly greet a packed waiting area of customers with a smile, asking how they can be of assistance.

Behind the scenes, the MPF staff works with Airmen across base for a number of different issues, ensuring all records are up-to-date, in-processing/out-processing is done properly and that Airmen are functionally ready to deploy at any time.

The MPF is broken up into four sections – career development, customer support, force management and installation personnel readiness – and consists of 27 working Airmen.

Regardless of rank or role, all Team Mildenhall members visit the MPF at one time or another while stationed here.

“Giving great customer service is important to me, so knowing I can help them out, even just by unlocking the PIN on their common access card, is something that I really enjoy,” said Airman 1st Class Andrea Ventura, 100th FSS customer support apprentice. "Doing my job to the best of my ability in turn helps my customers be able to do the same, whether they’re giving a weather briefing so pilots can carry out the mission, or helping their own customers in another organization.”

When Airmen or civilians have a change in life circumstances, such as getting married, divorced or having a baby, the MPF staff are on hand to make those critical updates, which can affect pay if not taken care of.

“Having no MPF would create a huge impact on the mission,” she said. “So say if your dependents aren’t enrolled in the system, benefits could be severely impacted. For those who’ve just promoted, that also needs to be updated in the system to then link up to finance. Although we’re not aircrew or first responders, we’re mission essential.”

The flight also establishes the personnel deployment function, during both exercise and real-world scenarios, according to Tech. Sgt. Mark Nolde, 100th FSS career development section chief.

“Simply put, the PDF is an assembly line of people, and our role is to check mobility folders and ensure our deployers are able to go downrange and do their job,” he said.

Running the PDF line is time critical, so fixing any mobility folder issues on the line just isn’t practical. In this situation, personnelists work closely with each unit deployment manager, making sure each unit’s deployers are taken care of beforehand.

“Being ready to support the mission during exercises and real-world situations definitely gets you in that mode of ‘I’m here, this is what I’m doing, and I’m ready to help out,’” said Airman 1st Class Samantha Roppo, 100th FSS force management journeyman. “When you get ready for something big, it gives you a different mindset.”