MPF: Supporting RAFM mission by putting customer first
By Senior Airman Christine Groening, 100th Air Refueling Wing Public Affairs
/ Published May 09, 2018
RAF MILDENHALL, England --
Promotions, passports, ribbons -- these are a few things the 100th Force Support Squadron Military Personnel Flight helps Team Mildenhall Airmen with every day. While the main mission of RAF Mildenhall is air refueling, the MPF plays a major role in taking care of its personnel.
The MPF is a key player in those support functions, dealing daily with a wide variety of customers. The MPF staff regularly greet a packed waiting area of customers with a smile, asking how they can be of assistance.
Behind the scenes, the MPF staff works with Airmen across base for a number of different issues, ensuring all records are up-to-date, in-processing/out-processing is done properly and that Airmen are functionally ready to deploy at any time.
The MPF is broken up into four sections – career development, customer support, force management and installation personnel readiness – and consists of 27 working Airmen.
Regardless of rank or role, all Team Mildenhall members visit the MPF at one time or another while stationed here.
“Giving great customer service is important to me, so knowing I can help them out, even just by unlocking the PIN on their common access card, is something that I really enjoy,” said Airman 1st Class Andrea Ventura, 100th FSS customer support apprentice. "Doing my job to the best of my ability in turn helps my customers be able to do the same, whether they’re giving a weather briefing so pilots can carry out the mission, or helping their own customers in another organization.”
When Airmen or civilians have a change in life circumstances, such as getting married, divorced or having a baby, the MPF staff are on hand to make those critical updates, which can affect pay if not taken care of.
“Having no MPF would create a huge impact on the mission,” she said. “So say if your dependents aren’t enrolled in the system, benefits could be severely impacted. For those who’ve just promoted, that also needs to be updated in the system to then link up to finance. Although we’re not aircrew or first responders, we’re mission essential.”
The flight also establishes the personnel deployment function, during both exercise and real-world scenarios, according to Tech. Sgt. Mark Nolde, 100th FSS career development section chief.
“Simply put, the PDF is an assembly line of people, and our role is to check mobility folders and ensure our deployers are able to go downrange and do their job,” he said.
Running the PDF line is time critical, so fixing any mobility folder issues on the line just isn’t practical. In this situation, personnelists work closely with each unit deployment manager, making sure each unit’s deployers are taken care of beforehand.
“Being ready to support the mission during exercises and real-world situations definitely gets you in that mode of ‘I’m here, this is what I’m doing, and I’m ready to help out,’” said Airman 1st Class Samantha Roppo, 100th FSS force management journeyman. “When you get ready for something big, it gives you a different mindset.”