AAFES Extends Exchange/Refund Policy for Holidays Published Dec. 16, 2009 By Army & Air Force Exchange Service Public Affairs Army & Air Force Exchange Service DALLAS -- Military shoppers checking off their holiday lists at Army & Air Force Exchange Service facilities between Thanksgiving and Christmas can breathe a little easier if gifts don't measure up as AAFES has extended its refund/exchange policy for the holidays. While AAFES' standard policy states that items in new condition may be exchanged or returned within 15, 30 or 90 days with a sales receipt, the new holiday return/exchange policy will extend these guidelines through Jan. 31, 2010 for any items purchased between Nov. 26, 2009 and Dec. 24, 2009. "With the great deals that AAFES offered over the Black Friday weekend, it's very likely that many purchases were for presents," said AAFES' Chief of Staff Col. Virgil Williams. "In the event that the gift is the wrong size, fit or style, we want to ensure that military shoppers get exactly what they want to enjoy throughout the New Year." The extended holiday return/exchange policy will end on Jan. 31, 2010 at which time the standard return policy will go back into effect.