FSS customer service soars to new levels

RAF MILDENHALL, England – 100th Force Support Squadron Military Personnel Section customer satisfaction increased nearly 100 percent over the past year. From July 2010 through June 2011, total customer satisfaction at the MPS was at 47 percent. The MPS scored 45 percent for attitude and 33 percent for timeliness. One year later, the MPS team scored 94 percent in total satisfaction, 92 percent in attitude and 84 percent in timeliness. All metrics drastically increased, showing tangible results of the quality-of-life surveys. (U.S. Air Force graphic/Master Sgt. Kevin Wallace)

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