‘Voice in the dark’: Lead dispatcher ensures immediate response to 911 calls
Dispatchers in the 100th Civil Engineer Squadron Fire Emergency Services Flight emergency communication center keep lists of questions close at hand requiring pertinent information for a wide variety of emergency calls Feb. 17, 2015, on RAF Mildenhall, England. The dispatchers aim to keep the caller calm so they can provide as much detail as possible about the emergency situation. Alarms are sounded as information is gathered and provided to emergency responders within 60 seconds. Then the firefighters have an additional 60 seconds to don their protective bunker gear, get in-place on the trucks, leave the station and respond. (U.S. Air Force photo by Karen Abeyasekere/Released)

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Photo by: Karen AbeyasekereReleased |  VIRIN: 150217-F-EJ686-011.JPG