Pre-registration for parcel tracking system ends August 10
By Tech. Sgt. Lauren Gleason, 507th Air Refueling Wing Public Affairs
/ Published July 31, 2017
ROYAL AIR FORCE MILDENHALL, England --
Customers are encouraged to pre-register by Aug. 10 for a new parcel tracking system at the post office here.
The new system, scheduled to launch Aug. 14, will improve customer service by sending an e-mail alert when a package arrives at the post office.
Up to three e-mail addresses can be registered on the 100th Communications Squadron Sharepoint site. For those without sharepoint access, a hard-copy registration form is available at the post office customer service counter.
“Ultimately, it’s a win for everyone,” said Staff Sgt. Douglas Eaton, 100th CS military postal clerk. “The customer no longer has to check their mailbox every day to see if their package has arrived; e-mail takes care of that.”
Once the customer receives the e-mail from the post office, the process for picking up parcels is relatively simple, according to Tech. Sgt. Gloria Jolly, 100th CS military postal clerk.
“Once the e-mail notification is received, customers can print the email, or just bring a smartphone displaying the email to the customer service desk,” said Jolly. “Also, customers can just tell us their box number and we can look it up that way.”
Post office personnel at RAF Lakenheath provided training to clerks in the 100th CS on proper procedures for operating the new system.
“The new system will allow clerks to unload mail from the truck, scan it, and verify it rather than the current, more time-consuming method, involving the handwritten ‘yellow slips,’” said Eaton.
Six days a week, 24 military and civilian postal clerks work two shifts daily to ensure customers receive their mail. Each morning a mail truck arrives, and the majority of the time is spent manually logging and sorting the parcels, especially around the holidays.
“It’s going to be really positive for us once we work through the transition to the new system,” said Jolly. “Clerks will have more time for professional and personal growth opportunities, as well as a dedicated time to do physical training as a unit.”
The post office, located in Bldg. 172, is open from 8 a.m. to 5 p.m. Monday to Friday, and on Saturdays from 10 a.m. to 1 p.m. for package pick-up only. The post office is closed on Sunday.
For more information contact the post office at DSN 238-2151, or commercial 01638 542151.