RAF Mildenhall, ENGLAND -- In an effort to save customers time and inconvenience, the 100th Comptroller Squadron Finance Office offers an e-mail service, where customers can e-mail general questions rather than making a journey to finance and waiting in line to be seen. 

That address is 100 CPTS/Finance, which can be found on the global e-mail address list. 

"Doing this provides an easier way to get information to and from us," said Master Sgt. Peggy Faison, 100th CPTS Finance Office deputy financial services officer. 

There are also helpful Web sites where customers can find information and complete and submit forms to finance, thereby saving themselves another trip. 

Cashformslite, accessed via Virtual MPF and the Air Force Portal, offers help and hints on filling out forms. Before each section is completed, it has questions to make sure that particular form applies to the customer for their particular requirements. 

"It provides a lot of good information to customers, and helps simplify the process for them, and lets them know what additional information is required, such as whether their form requires a commander's signature," Sergeant Faison said. 

For customer questions on TDY and PCS issues, visit the travel and transportation Web site, http://perdiem.hqda.pentagon.mil/perdiem/ where you can find current COLA, per diem and OHA rates, along with other matters related to travel. 

Other Web sites recommended by the finance office are www.myeasypayment.com, where customers can check their government travel card balance and pay off their bill, and www.mypay.com, which should be used to start, stop and change allotments. Customers can also check their LES on this site. 

"You can still access the site even if you are deployed," said Sergeant Faison. "This means your bill can still be paid and your account doesn't go delinquent. Using these sites, customers can also make changes to their tax status. It is important to remember though, that anything that can be done on mypay.com cannot be done at the finance office." 

The above Web sites should all be used by the customer, which saves them unnecessary travelling and waiting time, which could be used to do other things. 

"Some customers have to wait 20 minutes or more to see a technician," said Senior Airman Jonathan Fraher, 100th CPTS Finance Office customer service technician. "Using the Web sites, or e-mailing us their questions saves them that time, and they don't have to come over here and wait. 

"Using the myeasypayment.com site, customers can see how much they owe on their card and pay off the balance," Airman Fraher added. "A lot of times, when you get back from travelling, whether during a TDY or PCS, many of the expenses incurred on the journey won't be on your travel voucher, so the site helps track how much you owe, and provides an easy way to pay." 

Base finance offices no longer fully process documents; everything is sent to Ellsworth Air Force Base, S.D., so consequently everything takes longer to complete - often up to 15 business days. 

Sergeant Faison explained that because the Air Force has gone to one centralized finance center, which processes all documents for the Air Force, (the RAF Mildenhall finance office) no longer has the capability to turnaround forms with 48 hours, as they could previously.